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These general conditions of sale apply to all of our product sales and services.

The warranty expressly to limit our choices in the rehabilitation or replacement of defective product recognized by us.

The fact that we placing an order, from the client, fully and without reservation to our terms of sale.

No special terms, without the formal written acceptance from us prevail against our terms and conditions.

Any condition presented by the customer will we therefore unenforceable in the absence of express acceptance by us.

The fact that we do not prévalions us at any time whatsoever, of any of these terms and conditions, can not be interpreted as a waiver of any later called conditions.


Online Help

If you do not find the answer to your questions, see also the FAQ Sene-Store.


Taking orders

Orders are binding only after written confirmation after confirmation of payment remotely by the Caisse d'Epargne and acceptance of the order by us. They are not recorded unless accompanied by a deposit of at least 30% of the total amount inclusive of all taxes or provision specified in our quotation. The contents of the order shall be as specified in the acceptance of order.

To monitor the execution of your order you can connect for free on your customer account online.


Order Cancellation

If exceeded by Sene-Store of the deadline for delivery or provision indicated in the shopping cart, the customer may cancel the contract of sale by email on his account, or by letter addressed to:



2603 Gate House dr Cincinnati 
Ohio Cincinnati 45215
Tel 1-513-240-6015

Repayment of (these) product (s) will be made as soon as possible and no later than 30 days from the request for termination of the contract. Sene-store is committed to meeting you on your account within 48 business hours.


Payment in cash

To pay for your order online, you have all the payment methods offered at the final checkout.


Visa, Mastercard and Amecan Express are accepted on the site Sene-Store


You expressly acknowledge that you have rights to use the payment method that you selected.


When full payment online, the order amount will be charged either when the product is shipped or in a maximum of 7 days from the order date. If paying by check or bank transfer, payment will be cashed upon receipt.



• The products are supplied at the prices prevailing at the time of placing the order.

• Prices are displayed including VAT.

• Prices are net, including packaging, except for special packaging extra.

• All prices are subject to change without notice. However, you can be sure of the validity of the product price with the order (or estimates) corresponding for a week.


All duties, taxes, and other miscellaneous liabilities under American regulations rights are the responsibility of the customer.


• Each delivery will match an invoice.

• The issue date of the invoice is both the due date of payment by the customer as well as the departure date of the warranty period.


Our invoices are payable by the customer as specified in the invoices themselves.


By default, the bills must be paid in cash to the removal of equipment.

Payment - Delay or failure

In case of delay or default, we can suspend the execution of all pending orders without prejudice to any other action.

Payment by Credit Card

For greater than € 1,500 payment, the signature is mandatory.

The merchant may be asked to show proof of identity (133-7 and 133-8 art of the Monetary and Financial Code).

If a refund only the CB card used for the initial payment will be used and the amount of the credit transaction must not exceed the amount of the original transaction.

Payment by PayPal

What is PayPal?

PayPal is a safer, easier way to pay online. Pay with your credit card without disclosing the number to the merchant. In addition, pay faster when you buy online.


The number of your credit card is never revealed to the merchants.


100% protection against unauthorized payments sent from your account.


Every purchase is confirmed by a receipt.


Pay more quickly when you buy online.


Pay with your credit card or bank account. You have a choice.


You do not need to re-enter your information.


You already have a PayPal account? Use your PayPal account and pay for your order securely without sharing your bank details.

Delivery - Terms

Delivery is made either by delivering the product directly to the customer, either by simple notice of availability, or by delivery to a shipper or carrier at our premises.

Shipping - Shipping

The deadline for delivery of your order is displayed in your shopping cart before final contract of sale, in accordance with the law.


In any event, delivery on time can only occur if the customer is current on its obligations to us, whatever the cause of his eventual failure.


If immediate unavailability of the ordered product, the consumer will be informed immediately by email on his account online, within any replenishment will be supplied. The consumer can then terminate the contract of sale and, if the flow is effective, seek reimbursement of amounts paid within 30 days of exercising its right under the provisions of the article "order cancellation".


If exceeded more than 7 days of delivery in the confirmation of order and not due to a force majeure, the customer is entitled to request the cancellation of the order and request a refund of amounts paid by contacting Sene-Store. Reimbursement will be made within 30 days maximum.


In case of non-receipt of an order due to a problem during transport:

• The customer may, in accordance with the legal provisions in force, seeking cancellation of the order. It will be refunded within 30 days of the filing of an application for reimbursement.

• The client can request the opening of a dispute with the carrier file so that it is actively seeking the lost package. This process can take up to 20 days.

• The client may request the immediate dispatch of a new package. The customer then agrees to inform Sene-Store as soon as possible of any delivery who successfully duplicate it later, and to deny it. Sene-Store reserves the right to use all legal means in case of refusal on the part of the customer to return any package that supposedly reached him by mistake.


Assets: Lifetime

The assets can be used for 365 days, with the exception of assets related to New Warranty Exchange, they can be used for 90 days. Beyond this period, it can be claimed a product or a cash refund, and that, whatever the type of asset.

Delivery - Risks

The company Sene-Store retains full ownership of the goods sold until payment of all amounts due under your command, all fees and taxes. At the receipt of the products in your order to your home or withdrawal store by you, the risks for the products received are transferred to you.


Parcels are delivered consistent with carriers who are responsible for their transportation. In case of non-compliance during the delivery, you must make reservations on the delivery or reject the goods. In case of non compliance with these provisions, the responsibility of can not be committed. In this case, your order can not be re-delivered or refunded.

Shipping costs

The products are delivered to the shipping address that you provided during the order process. We deliver exclusively in mainland France and Corsica.


Shipping fees are quoted to the customer as to product selection and are invoiced at the end of the order in addition to the price of selected products.

Store pick:

Any withdrawal store is charged (logistics costs):

The return on the grounds "denied"

You refused your order upon delivery.

After receiving your package by us, a credit will be credited to your account within 2 working days of receipt of your package, the letter will be sent to you by email. You can request a refund of this credit on your email client online or by mail account.


If your package has obvious signs of opening and / or shock, you must apply the following measures, in accordance with legal provisions.

For products under 30kg:

If the package is damaged, torn open ... you must refuse the package and contact our service to notify us by phone or electronically. After receiving your package by us, depending on the nature of the product, available stocks and as you wish, we will provide you reship the product initially ordered, exchange product or the option to cancel your purchase.

For products over 30 kg:

Upon delivery, the presence of the driver before signing the delivery note and thus accepting the package as 'complete' you need to check the condition of the package and its contents. The words "subject to unpacking" is not a subject characterized and has NO LEGAL VALUE.

In case of damage ascertained during the check at the reception:

You must make reservations characterized on the delivery and REFUSE the parcel. It is therefore essential that you describe precisely the condition of the packaging and / or your product on the travel letter to give your reasons. Examples of characterized reserves: Packages stained, damaged product packaging torn down ... on the corner bottom right, on the left, etc.

In case of damage observed at the control post at the reception:

As required by law, it is your responsibility to the carrier by registered letter with acknowledgment of receipt within 72 hours (excluding holidays) after receipt involved. It is therefore essential that you describe precisely the type of damage observed and why it was not detected during the inspection at the reception. Some shocks are visible only when powering eg.


You also need to confirm these reservations no later than within 48 business hours sending mail to the carrier, by mail to: - transport service dispute - 10 rue plaster, 75004 Paris, recalling the references of your order


Note: Checking the status of your package and its contents is considered to be made when the delivery was signed without reservation or with uncharacterized reserve. Therefore, IN BREACH OF INFORMATION ABOVE, ANY CLAIM SHALL RECEIVABLE.


• Without prejudice to be taken vis-à-vis the carrier, any complaints, regarding the defects or non-compliance of the product delivered to the ordered product or packing slip must be made in writing within 7 days of receipt of goods by the customer.

• It is up to the customer to provide any justification as to the reality of any defects or anomalies.

• The customer will leave us all facilities to make recognition possible defects to allow us to remedy.

• The client will not any internal technical work on the equipment may be involved, this clause applies especially to any third party, even one mandated by the customer.

General Warranty

Warranty -The warranty is defined by the manufacturer of the product.

• The warranty is expressly limited, and at our option, to repair or replacement of defective recognized by us, including labor rooms.

• The presentation of the invoice or a photocopy will be strictly required when the guarantee is invoked.

• The products should always be returned to our workshop in their original packaging at the customers expense.

• Most products are guaranteed directly by the manufacturer. Do not hesitate to contact us for contact information.




The bank transaction is guaranteed up to 1% of the value of products ordered.

Computer and Freedoms

All data reported to are exclusively for our company. We promise never to disclose it to third. However, in the context of the fight against Internet fraud, the information on each order will be sent to FIA-NET (insurer Internet transactions) for verification.


To request a termination of subscription to the newsletter of Sene-Store.


According to the law n ° 78-17 of 6 January 1978, anyone has a right to access, modify, rectify and delete data concerning him in sending a letter and a photocopy of a piece identity at:


2603 Gate House dr Cincinnati 
Ohio Cincinnati 45215
Tel 1-513-240-6015